Terms and Conditions of Sale |
The following terms and conditions apply to all transactions on the Framing Corner web site. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
We aim to respond to your enquiries or complaints within 2 working days.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Framing Corner shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. Framing Corner shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Framing Corner shall immediately issue a credit to your credit card account in the amount of the charge.
Payment Methods
On the order you must provide us with your exact billing address and UK landline telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. All payments must be made in GBP Sterling.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Delivery Charges
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will incur additional charges and may also experience delivery delays. All deliveries outside of the UK must be authorised by Framing Corner before purchase.
Delivery Times
Delivery of products (stock items) will normally be made within 3-5 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
Receipt of Goods
As soon as you have received delivery of the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
Damage in transit
If goods arrive in a damaged condition you must inform us within 48 hours from delivery.
Incorrect Goods
It is your responsibility to notify us of any incorrect goods supplied within 48 hours of delivery.
Cancellation of Orders
Returns Policy Non-faulty Returns
You are entitled to cancel this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unused and ‘as new’ in their original box and packaging. You must notify us within 3 days from date of delivery and we will issue you with a Returns Authorisation Number and instructions on how to return the goods from the original delivery address within 14 days at your cost. Any goods not returned in an ‘as new’ condition will either be returned back to you at your cost, or may be subject to a charge, which will be deducted from your refund. (Please refer to our T&C for further information on our Returns Policy).
Packaging
The purchaser is responsible for ensuring that returns are adequately packaged to avoid damage during transportation. Damaged products cannot be accepted for exchange or returned for refund. The product must be correctly packaged in its original packaging
Damaged Products upon delivery.
If your product is damaged upon delivery, please contact our customer service telephone number within 3 days from the date of delivery. You will then be offered an exchange or full refund, whichever you prefer. If you require a refund or an exchange, we will request you return the product to us at our cost. If your product is found not to be faulty then your refund will be deducted the cost of collection / delivery. If the condition of the product is not ‘as new’ then we reserve the right to impose a charge to cover costs or return the goods back to you at your cost.
Disclaimer and Limitation of Liability as to Products Sold
All products offered on the Framing Corner website are as displayed we cannot take responsibility for colour differences due to photographic display. All copyrights belong to Framing Corner unless stated by a written consent form.
Disclaimer and Limitation of Liability as to the Framing Corner Website
The Framing Corner website and the materials therein are provided "as is". Framing Corner makes no representations or warranties, either express or implied, of any kind with respect to the Framing Corner website, their operations, contents, information, or materials. Framing Corner expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose.
Delivery Charges
We use a Courier Service for the majority of our consignments. We are able to post to the card holder’s registered billing address and only to UK mainland addresses (All deliveries outside of the UK must be authorised by Framing Corner before purchase).
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Privacy Policy |
Last Updated: 1 May 2010
Framing Corner Limited, our suppliers and staff ("we") are committed to protecting and respecting our customers privacy.
This policy, which should be read in conjunction with our Terms and Conditions any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is Framing Corner Limited with company information as listed in section 9 below.
1. Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our website www.sportsframers.co.uk. This includes information provided at the time of registering an account, purchasing services from us or requesting further services.
- We may also ask you for information when you report a problem with our site or the services you have purchased.
- If you contact us via a letter or email, we may keep a record of that correspondence
- If you contact us by telephone, we may record our telephone conversation for training purposes
- Details of transactions you carry out through our site and of the fulfilment and administration of your orders and
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.
2. IP addresses and cookies
- We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
- For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern
- To store information about your preferences, and so allow us to customise our site according to your individual interests
- To speed up your searches and
- To recognise you when you return to our site.
- You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
3. Where we store your personal data
- The personal data that we collect from you will be stored on our servers inside the European Economic Area ("EEA"). Some of your personal data will be transferred to Google Checkout (whose registered office is at Google UK Ltd Belgrave House 76 Buckingham Palace Road London SW1W 9TQ) for the purposes of processing your payment information. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
- Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Specifically, your personal data will be stored in accordance with the Payment Card Industry Data Security Standard.
4. Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- To carry out our obligations arising from any contracts entered into between you and us
- To allow you to participate in interactive features of our service, when you choose to do so
- To notify you about changes to our service.
- If you have placed an order for our services, we will use the information we hold to send you our regular newsletter. This newsletter is our primary method of communicating with you and will inform you of changes to our site, notify you of planned outages and updates to our services, and keep you informed about our services generally. By placing an order for our services, you consent to us using the information we hold about you in this way.
- We may also use your information, or permit selected third parties to use your information, to provide you with details about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.
- If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
- If you are a new customer, and where we permit selected third parties to use your information, we (or they) will contact you by electronic means only if you have consented to this.
- If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
5. Disclosure of your information
- We may disclose your personal information to any member of our group, which means our subsidiaries its subsidiaries, as defined in UK Companies Act 2006.
- We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6. Disclosure of your information
- You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Framing Corner Limited, The Square, Aspley Heath, Woburn Sands, MK17 8SY, UK
- Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. Access to information
- The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
8. Changes to our privacy policy
- Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
9. Contact
- Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Framing Corner Limited.
Company's registered name: Framing Corner Limited
Company's place of registration: England & Wales
Company's registered office address: The Square, Aspley Heath, Woburn Sands, MK17 8SY, United Kingdom
Company's registered number: 6589590
Contact telephone number: +44 1908584448
Contact e-mail address: anita@mahoganygallery.com or mail@framingcorner.co.uk
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Refunds Policy Non-faulty Returns |
You are entitled to cancel this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unused and ‘as new’ in their original box and packaging. You must notify us within 3 days from date of delivery and we will issue you with a Returns Authorisation Number and instructions on how to return the goods from the original delivery address within 14 days at your cost. Any goods not returned in an ‘as new’ condition will either be returned back to you at your cost, or may be subject to a charge, which will be deducted from your refund. (Please refer to our T&C for further information on our Returns Policy).
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Shipping and Delivery Policy |
We use a Courier Service for the majority of our consignments. We are able to post to the card holder’s registered billing address and only to UK mainland addresses (All deliveries outside of the UK must be authorised by Framing Corner before purchase).
UK Mainland Delivery Charges:
£1.99 - Order Weight between 0-1kg
£2.99 - Order Weight between 1-3kg
£4.99 - Order Weight between 3-9kg
£14.99 - Order Weight over 9kg (most paintings fall in this category)
We also offer the option to collect at Gallery which does not incur any delivery charge.
If you select to use the collect at Gallery option, we will notify you by email once the product is available for your collection.
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